Privacy policy
This policy explains how AvenQuant handles personal information when you browse the site, submit a form, communicate with support or use account-related services.
1. Definitions
“Personal information” means information that identifies or can reasonably be linked to a person. “Processing” includes collecting, using, storing, sharing and deleting information.
2. Information you provide
We may collect first and last name, email address, telephone number, country, request content, account reference, identity-verification information and correspondence. Payment credentials are handled by authorised payment providers rather than stored as full card data by this website.
3. Usage information
Server logs may record IP address, device and browser type, requested pages, timestamps, referral source and security events. This information supports delivery, troubleshooting, fraud prevention and aggregate service analysis.
4. Cookies
Necessary cookies or local storage may maintain sessions, security state and preferences. Optional analytics will operate only if configured and permitted under the applicable consent requirements; the delivered site has no active analytics identifier.
5. Controller and processors
AvenQuant determines the purposes of website lead and support processing. Service providers that host systems, deliver communications, check identity or maintain security act under contractual instructions where they process information for us.
6. Purposes
We use information to respond to requests, arrange onboarding, provide account functions, verify identity, prevent fraud, meet legal obligations, investigate complaints, secure systems and improve documentation. Marketing is kept separate from essential service communications.
7. Legal bases
Processing may be necessary to take steps at your request or perform a contract, comply with law, or pursue legitimate interests in security, support and service improvement. Consent is used where required for optional direct marketing and can be withdrawn.
8. Retention
Unconverted enquiry records are normally retained for up to 24 months; support and complaint records for up to seven years where needed for disputes; account, transaction and verification records for the period required by applicable financial-crime and recordkeeping law. Security logs are kept for a shorter risk-based period unless an incident requires preservation.
9. Sharing
Recipients may include authorised service providers, identity-check vendors, payment providers, affiliated operating entities, professional advisers, regulators, courts and law-enforcement authorities. Information is limited to what the recipient reasonably needs.
10. International transfers
When information moves between the UK, Canada, Australia or another provider location, we assess the transfer mechanism and protections required by the originating jurisdiction, such as contractual safeguards and access controls.
11. Security
We apply role-based access, encryption where appropriate, logging, supplier review and incident procedures. No transmission or storage method is infallible, so users should protect their own email account, password and devices.
12. Your rights
Depending on location, you may request access, correction, deletion, restriction, portability or objection, and may withdraw marketing consent. Some information must be retained for legal claims, security or regulatory obligations.
13. Service providers
Providers may support hosting, email delivery, customer records, identity verification, fraud detection, analytics configuration and technical operations. They are assessed according to function and data sensitivity.
14. Children
The service is not directed to children and registration requires legal capacity in the relevant jurisdiction. If we learn that information was collected from a child without a valid basis, we take steps to delete or restrict it.
15. External links
Third-party websites operate under their own privacy notices. Review those notices before submitting information, even when a link appears on an AvenQuant page.
16. Changes
We may update this policy when services, providers or law change. The current version takes effect when published, with prominent notice for material changes where appropriate.
17. Contact
Send privacy requests to [email protected]. We may verify identity before disclosing or changing records.