Account and activation
Registration status, identity checks, account recovery and initial security settings.
Client support
Contact a team that understands the platform
Whether you are reviewing automated monitoring for the first time or managing a broader watchlist, our support team can explain features, settings, verification and request handling. Support cannot provide personal investment advice or promise an outcome.
Tell us how to contact you. A support specialist will respond as soon as possible.
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Ways we can help
Platform use
Dashboards, alerts, reports, automated monitoring and connection permissions.
Payments and requests
Available methods, indicative processing times, withdrawal status and required documentation.
Department: Client Support and Compliance
Hours: Monday to Friday, 09:00-17:30 local office time, excluding public holidays
Typical response: usually under one business hour
Email: [email protected]
Regional offices
London, United Kingdom
20 Fenchurch Street, London EC3M 3AZ, United Kingdom
Mon-Fri 09:00-17:30 GMT/BST
Ottawa, Canada
150 Elgin Street, Ottawa, ON K2P 1L4, Canada
Mon-Fri 09:00-17:30 ET
Canberra, Australia
1 Constitution Avenue, Canberra ACT 2601, Australia
Mon-Fri 09:00-17:30 AET